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Cookie Policy

Last updated: 10/08/2026 This notice explains how Knickerbox Industries Pty Ltd (trading as Integrated Sex Therapy and Lauren Muratore) uses cookies and similar tracking technologies on the websites at laurenmuratore.com and integratedsextherapy.com.au (each a Website and together the Websites). It should be read together with our Privacy Policy. Last updated: [date to be inserted at go-live].

  1. What are cookies and tracking technologies?

    1. A cookie is a small text file placed on your device (computer, phone or tablet) by a website. Similar technologies include pixel tags, web beacons, local storage, session storage and software development kits (each a tracker, and together with cookies, trackers).
    2. Trackers do a number of things, from making a site work properly (session management, security), to remembering your preferences (language, marketing consent), to measuring how visitors interact with a site (analytics) and to helping us protect the site from spam and abuse.

  2. Legal basis for using trackers

    1. We use trackers on the Websites in accordance with the following laws, as they apply to your visit:
      1. in Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles;
      2. in the United Kingdom, the UK General Data Protection Regulation and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (UK);
      3. in the United States, the Federal Trade Commission Act (US), the California Consumer Privacy Act 2018 as amended by the California Privacy Rights Act 2020, and any equivalent consumer privacy statute of a state in which you are resident (including in Virginia, Colorado, Connecticut, Texas and Utah); and
      4. any other privacy or electronic communications law that applies to your visit.
    2. For visitors located in the United Kingdom (and, if we later target other jurisdictions that require prior consent, in those jurisdictions), we rely on your consent (recorded through our cookie banner) as the legal basis for using non-essential trackers. You may withdraw your consent at any time.
    3. For visitors located in Australia, the United States and in other jurisdictions that do not require prior consent to use non-essential trackers, we rely on notice and, where required, the opt-out mechanisms described in this notice.

  3. Categories of trackers we use

    We group the trackers we use into three categories. We do not currently use any advertising or retargeting trackers on the Websites (including any Meta, Facebook, Instagram or TikTok pixel).

    Strictly necessary trackers

    These trackers are essential to enable you to move around the Websites and use their features (for example, session cookies for logged-in areas, security cookies and cookies used by the booking system, the client portal and the shopping cart). We do not seek your consent for these trackers because they are necessary for the delivery of the service you have requested.

    Functional trackers

    These trackers remember choices you make (for example, whether you have dismissed the cookie banner, your language or region preference, and whether you have consented to marketing emails). Without them, some features may not work as well.

    Analytics and site-security trackers

    These trackers help us understand how visitors use the Websites and help us protect the Websites from spam and abuse. We use Google Analytics to measure Website usage, and Google reCAPTCHA (also provided by Google) to protect our contact and subscription forms from automated abuse.

  4. Third-party providers and international transfers

    Some trackers on the Websites are set by third parties whose services we use, including:
    1. Google LLC and its related bodies corporate (Google Analytics, Google reCAPTCHA, Google Fonts and YouTube embeds);
    2. Stripe Payments Australia Pty Ltd (payment security and fraud prevention);
    3. our booking system provider for the client portal;
    4. our website hosting, caching and performance providers, including WordPress and WP Rocket; and
    5. any additional third-party plug-in or embed that appears on the Websites from time to time.
    Some of these third parties are based, or process personal information, outside Australia (including in the United States and the United Arab Emirates, as set out in our Privacy Policy). Where your personal information is disclosed to a recipient outside Australia, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles. Our Privacy Policy contains further detail on cross-border transfers.

  5. How to manage your preferences

    You have several ways to manage cookies and trackers on the Websites.
    1. Cookie preference centre. Click the “Cookie settings” link in the footer of each Website to accept, reject or customise your consent to non-essential trackers at any time.
    2. Browser settings. Most browsers let you refuse or delete cookies through the browser settings. Note that if you block strictly necessary cookies, parts of the Websites may not function correctly.
    3. Opt-out from Google Analytics. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.
    4. “Do Not Track” signals. Some browsers send a “Do Not Track” signal. As there is no common industry standard for interpreting the signal, we do not currently respond to it. We rely on the consent and opt-out mechanisms described above.
    5. Global Privacy Control. For visitors located in the United States, we treat the Global Privacy Control signal as a valid opt-out of the sale or sharing of personal information for the purposes of the California Consumer Privacy Act 2018 and any other United States state privacy law that recognises it.

  6. Retention

    1. Cookies remain on your device for the period stated in your browser (session cookies expire when you close your browser; persistent cookies expire after a set period, which varies by cookie and typically ranges from 24 hours to 24 months).
    2. We keep tracker logs and analytics data for no longer than is necessary for the purposes for which they were collected, and, in any event, for no longer than 26 months (subject to any legal requirement to retain data for longer). This is separate to the seven-year retention that applies to health-related coaching records under our Privacy Policy.

  7. Your rights

    Depending on where you are located, you may have rights to access, correct, delete or restrict the use of your personal information (including data collected by trackers), to withdraw your consent to marketing trackers, and to complain to a privacy regulator (the Office of the Australian Information Commissioner in Australia, the Information Commissioner’s Office in the United Kingdom, or the relevant state Attorney-General or state privacy agency in the United States). Please see our Privacy Policy for a full description of these rights and how to exercise them.

  8. Changes to this notice

    We may update this notice from time to time. The date at the top of this notice will be updated. If we make a material change, we will notify visitors through a banner on the Websites.

  9. Contact

    If you have any question about this notice or the trackers used on the Websites, please contact us at: Knickerbox Industries Pty Ltd ACN 162 351 484 (ABN 41 162 351 484) Level 1, 196 Keilor Road, Essendon North, Victoria 3041 [insert privacy contact email address]
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